Atlanta Galleria Group
Emergency Procedures

Medical Emergencies

If there is a medical emergency in your office, first call 911, then call Galleria Security at 770-955-6198 and relay the following information:

* Your name
* Your location (building and suite number)
* Your phone number
* Nature of the medical emergency
* Has an ambulance or doctor already been notified?

Assign someone to wait at the freight elevator on your floor to direct the EMT’s and ambulance attendants to the sick or injured person(s). The emergency responders may arrive via the freight elevator or passenger elevator.

Assign someone to stay with the victim and reassure them that emergency assistance is on the way. Do not move the individual unless absolutely necessary, such as in the event of a fire or other emergency. Give only the aid for which you have been trained.

Galleria Security will dispatch officers to the scene to provide a first aid response as needed or requested. An officer will be dispatched to watch for the ambulance to arrive on property and escort it to the correct building, and another officer will be advised to capture the freight elevator and hold it for use by the emergency responders.

Please watch the video below for additional information on medical responses.


We hope that you gather useful information from our website and encourage you to watch the video segments pertaining to various emergencies. Also included on our website is the Emergency and Security procedures manual and an Emergency Warden video encompassing the major emergency procedures utilized at the Galleria.